The top management should focus attention on the Critical Success Factors (CSFs) and seriously consider them before any major HMIS implementation exercise is undertaken.
In other words, management should try to position the organization to be ready for HMIS technology adoption.
More particularly, management must pay attention to those factors that are likely barriers or constraints to the implementation process. Minor issues that do not warrant top management consideration can be delegated to middle managers, who can oversee these issues or control them with inputs from top management on an ad hoc basis during the actual implementation. However, there may be times when minor issues are truly major issues in disguise, and if so, these should then be flagged for top management intervention.
The CSFs fall into one of the three categories namely user characteristics, system design characteristics and organizational characteristics as shown –
Characteristics of Implementation Success Factors