Objective: Participants who are too shy or too aggressive will be able to change these behaviors into assertiveness.
Duration: Half day or Full day
• Customer Service agents
• Sales persons
• Medical staff
After completing this module, participant will be able to:
• Describe what is meant by ‘assertive behavior’
• Identify the differences between assertive, submissive and aggressive behaviors
• Make use of effective techniques for behaving more assertively when dealing with clients or colleagues
• Lecture with PowerPoint presentation to facilitate discussion of key concepts.
We conduct this course at famous hotels of your choice. This course can also be conducted at your hospital or healthcare Institution
This course has been successfully delivered at many hospitals in Damam Jeddah Saudi Arabia, Dubai, Abu Dhabi (UAE), Bahrain Qatar and Oman.
To get your hospital or institution staff trained, please feel free to contact us by filling out the form below. We will get back to you with our proposal and costs within 24 hours