Unique self-serve kiosk simplifies hospital check-in, reduces wait times and increases patient satisfaction
Agfa HealthCare, a leading provider of diagnostic imaging and healthcare IT solutions, announces recently that it is introducing its latest workflow enhancement solution: IMPAX Kiosk*.
Less waiting, more satisfaction
IMPAX Kiosk is an interactive system that enables patients to register with, and check-in to hospital services without going through the traditional administration desks.
“For the patients, traditional check-in means waiting in a line before being afforded the opportunity to be personally checked-in by a receptionist. This can take fifteen minutes or more,” explains Sarah Muckler, Senior Marketing Manager for Agfa HealthCare US.
“With IMPAX Kiosk, we can reduce the check-in process time to five minutes.” This both increases the patients’ satisfaction, and frees the administrative staff to focus on their core responsibilities.
Automated, personalized check-in
The system is intuitive and very easy for patients to use. The patients identify themselves directly on IMPAX Kiosk, view and confirm demographic and insurance information, and electronically sign consent documents.
IMPAX Kiosk includes multi-language options; clinic messaging of important announcements to all patients; and personalized messaging, for example, if a specific patient is due for a blood pressure check.
For optimum security, the patient data is not held in IMPAX Kiosk itself, and a privacy filter can be added that prevents others from viewing the screen.
Up-to-the-minute patient information
“Healthcare facilities must continually improve the delivery of patient care. With IMPAX Kiosk, patients can quickly and easily review their key data and make up to-the-minute changes,” Sarah Muckler continues.
“The solution not only improves the ability to identify patients easily and allow for electronic signature, but also helps reduce the likelihood of data entry errors, contributing to up-to-date, accurate and complete patient records.”
Integration & Application
IMPAX Kiosk is fully integrated into Agfa HealthCare’s IMPAX radiology information system (RIS), which allows for real-time updates of patient status. It also easily integrates within external systems, with minimal implementation work and no programming.
Additional IMPAX Kiosk features can include: a 19″ touch screen with privacy filter for confidential patient transactions; integrated biometric fingerprint reader enabling accurate patient identification; integrated credit card reader, signature pad and receipt printer; and, an integrated scanner for scanning insurance cards or driver’s licenses.
To develop the solution, Agfa HealthCare collaborated with HealthAsyst Pvt. Limited, a leader in information technology consulting and software management solutions to the healthcare industry.
SOURCE: Agfa HealthCare