Dealing with Difficult Customers

Objective: Participants have to deal with difficult customers and demanding bosses all day. Conflict management shows us how to deal with the situations using the best communication techniques.

Duration: half day or full day

Target Audience:

• Customer service agents
• Sales persons
• Medical staff

After this module, participants will be able to:

• Identify conflict and its phases
• To enable participants to identify different approaches that can be used to manage conflict.
• To explain the advantages and disadvantages of five key approaches used in managing conflict.
• To identify when it is appropriate to use the various approaches.

Method:

• Lecture with PowerPoint presentation to facilitate discussion of key concepts
• Role playing dealing with conflict

Details for taking the course

We conduct this course at famous hotels in Dubai or Bahrain. This course can also be conducted at your hospital or healthcare Institution

This course has been successfully delivered at many hospitals in Damam Jeddah Saudi Arabia, Dubai, Abu Dhabi (UAE), Bahrain Qatar and Oman.

Improve your staff’s skills today, please feel free to contact us by filling out the form below. We will get back to you with our proposal and costs within 24 hours

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